Navigating with Compassion

Caregiver-centered thinking

The person doing the caring matters.

Compass Family Care is built to support the caregiver as a person. Respect, clear expectations, dependable communication, and practical support should be part of the provider relationship.

Caregiver helping an older woman at home

Caregiver philosophy

Treat people well. Build on a strong foundation.

Respect for the caregiver role. Caregivers deserve to be treated as a vital part of the support system around the participant.

The long-term vision for Compass Family Care includes meaningful recognition and practical ways to help caregivers through difficult moments as the agency grows.

Those ideas are part of the direction of Compass Family Care, not a promise of a specific benefit today. The immediate focus is building a compliant, dependable agency that caregivers are comfortable working with.

Family means more than relatives.

Family can mean a relative, trusted friend, or another person someone considers family, subject to Indiana program requirements.

What caregivers can expect

Support should feel practical, not performative.

Clear communication

Know what is required, who to contact, and what happens next when a question comes up.

Training that connects to real life

Training should make the caregiver more confident in the responsibilities tied to the participant’s plan.

Consistent follow-through

Documentation, visits, and agency processes should be organized and dependable.

Pay and recognition

Caregivers deserve to be recognized for their time, effort, and care they provide for their loved one. Compass Family Care seeks to ensure competitive compensation and meaningful recognition.

Estimate your SFC pay

Questions about wellbeing

Caregiver stress can affect the entire home. Checking in should be part of the relationship.

A resourceful partner

Complex situations do not always have simple answers. Compass Family Care aims to help families identify the next workable step.

Caregiver portal

Your caregiver tools, in one place.

Sign in with the account Compass Family Care set up for you. If you have trouble signing in, call 574-334-7308.

Daily Note

Complete and submit your daily note after each day of care.

Report a Change

Let Compass Family Care know when something changes for you or the person you care for.

Training

Watch training videos, review resources, and complete quizzes.

Documents

Open your documents and shared files.

Have questions?

Tell us what caregiving looks like in your home. Compass Family Care can help you understand its SFC provider process and what to discuss with the waiver care manager.